An email with an order confirmation will be sent to the email address that was given when completing the order. If you haven't received your order confirmation, please check your spam folder. If you haven’t received your order confirmation, please contact us by emailing the Rublo team at info@rubloshop.com and we will come back to you as soon as possible!

At Rublo our goal is to send out all of our orders as quickly as possible. Usually, an order is being handled as early as 15 minutes after the order has been placed. Therefore, we may not be able to adjust your Rublo order. If you wish to adjust your order, please send us an email, with the following information: 1. Order number or the email address that you used when you placed your order. 2. What you wish to change in your order. We will try our very best to update your order accordingly.

There may be customs or duty fees when receiving your order. This is not in the control of Rublo and this fee will be dependent on your country.

Please sign up to the Rublo Newsletter for updates. We’ll make sure to inform you about new releases/restocks/news.

We are sorry that we have sent you an item that is different to what you have ordered on our website. Please contact the Rublo team by emailing to info@rubloshop.com, and we will do everything we can to correct our mistake as soon as possible.

We are sorry that you have received a damaged item. Please contact the Rublo team by emailing info@rubloshop.com, with an image of the damaged item as well as your order number and we will do everything we can to replace the damaged product.

For information on our return policy and further details on the process please visit: https://rubloshop.com/pages/return-policy

Your return will be processed within a maximum of 16 business days. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. You will receive an email from the Rublo Team confirming the completion of return processing

Depending on your location, shipment will take between 2-10 Business Days once your order has been processed. Delivery times are approximate. Saturdays, Sundays and Bank Holidays are not considered Business Days. You will also receive an email with a tracking link

The cost to ship your order will be calculated at checkout.

Rublo accepts the following payment type for online purchases:

• Debit/ credit card
• Apple Pay

Please note that not all payment methods can be used for every type of order - the payment methods applicable to your order will be displayed at checkout

Should you attempt to check out on the Rublo Shop site and we do not offer shipping to your requested country, we apologise. We hope that we’ll be able to offer shipping to your requested country in the near future.

Size guides are available for all pieces. You can find them on the product description pages.

Please feel free to send your questions to info@rubloshop.com and someone from our team will get back to you as soon as possible.

The specific charity to which the Rublo profits will be donated has not yet been announced. However, it's confirmed that 100% of the profits from "Play for the kids" collection will be used to benefit children. More details about the charity will be revealed in 2024, so stay tuned for updates.

Andrey is wearing Large (L) in the images. The female model, who is 171 cm, is wearing Medium/Large (M/L) for an oversized fit. To ensure accurate sizing for your needs, it's recommended to check the size charts.